Frequently Asked Questions
Find quick answers to common questions below. Can't find what you're looking for? Our support team is always happy to help.
Orders & Shipping
How long does shipping take?
Domestic orders typically arrive within 3-7 business days with standard shipping, or 1-3 business days with express shipping. International orders vary by destination but usually arrive within 7-14 business days. You'll receive tracking information once your order ships.
Can I track my order?
Absolutely! Once your order ships, we'll send you an email with tracking information. You can also log into your account anytime to check your order status and tracking details.
Do you ship internationally?
Yes, we ship to anglers worldwide! International shipping rates and delivery times vary by location. Shipping costs are calculated at checkout based on your destination and order weight.
Payment & Pricing
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options shown at checkout. All transactions are encrypted and secure.
Are your prices in USD?
Yes, all prices on our website are displayed in US Dollars (USD). Your bank or payment provider will handle any currency conversion if you're paying from another country.
Do you offer discounts for bulk orders?
We offer wholesale pricing for shops and guides. Please contact us directly for wholesale inquiries, and we'll be happy to discuss volume pricing for your needs.
Returns & Exchanges
What is your return policy?
We offer a 30-day satisfaction guarantee. If you're not happy with your purchase, contact us within 30 days of delivery for a return or exchange. Items must be unused and in original condition.
How do I return an item?
Simply contact our support team with your order number and reason for return. We'll provide you with return instructions and, if applicable, a return shipping label. Refunds are processed within 5-7 business days of receiving your return.
What if my order arrives damaged?
We're sorry to hear that! Please contact us immediately with photos of the damaged items and packaging. We'll arrange a replacement or refund right away—no need to return damaged items.
Products & Quality
Are your flies hand-tied?
Yes! Our flies are tied by skilled craftspeople who take pride in their work. Every fly is inspected for quality before it leaves our facility to ensure consistent proportions and durability.
How should I store my flies?
Keep your flies in a dry fly box away from direct sunlight. Allow wet flies to dry completely before storing to prevent rust and material degradation. Properly stored flies can last for years.
Do you offer fly recommendations for specific fishing?
We'd love to help! Contact our support team with details about where you're fishing and what species you're targeting. Our team of experienced anglers can recommend patterns that work.
Still Have Questions?
Our team of anglers is here to help you out.